Philips Support
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Philips Support Portal
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Escalation
Escalation Form
Submit and track case escalations across all support channels.
Agent Name
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Employee ID
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Case Details
Case Number
*
Workshop
*
Case Registration Date
*
Escalation Info
Escalation Reason
*
Select a reason
Awaiting Consumer Confirmation
No-Call back from service centre
Delay in replacement approval
False Closure
False Cancellation
Replacement issue
Spare part issue
Upcountry issue
Local Issue
Multiple consumer follow-ups
Behaviour of service centre
Other
Agent Remarks
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Case Type
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*
Avent
Quality
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Productivity
Email Productivity Tracker
Log your email productivity entries for the Case Management System.
Session Details
Agent Name
Employee ID
Origin
*
Web
Email
Eshop
Case Number
*
Date
*
Email Address
*
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Cases
Case Submission
Submit and track new support cases with full details.
Agent Information
Agent Name
Employee ID
Case Details
Case ID
*
Origin
*
Select origin
Croma
Nykaa
Firstcry- Portal
Firstcry- Email
Vijay Sales
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Submitted Cases
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Callback
Supervisor Call Back
Request a supervisor callback for a consumer.
Agent Information
Agent Name
Employee ID
Callback Details
Consumer Contact
*
Reference Case
*
Call Back Reason
*
Call Back Time
*
Select urgency
<24 Hours
Same day
Urgent call back needed
Preferred Time
*
Submit Request →
Websites
Quick Links
Frequently used tools and resources — click any card to open.
Login Sites
Dialer
login.aps1.pure.cloud
Salesforce
philipsb2c.lightning.force.com
Zimbra
mail.radmintec.com
Corner Stone
philips.csod.com
Challenger Hub
hub.challengerinc.com
Spare Parts
Aalap
aalap.com
Spares Sale
sparessale.com
Support Tools
Warranty Policy
philips.co.in
Pincode Matcher
atyourservice.philips.com
Service Centre Locator
philips.co.in
Firstcry
tickets.brainbees.com
NCH
consumerhelpline.gov.in
Admin
Authorization Manager
Manage Admin Users, Portal Users and Restricted Users — all synced to Airtable instantly.
Admin Access
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👑 Admin Users
👤 Portal Users
🔒 Restricted Users
🔔 Notifications
Can log in without being in Portal Users. Can access Admin panel.
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These employees can log in to the portal. Access: Escalation & Websites only.
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These employees also get access to Email Productivity & Case Submission forms.
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